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Technical Support Topics:

1. Technical Support information
2. Architects & Engineers Product Specifier
3. Product Manuals and Data Sheets
4. Selecting the right transmitter size for your project

1. Technical Support Information
Visiplex's Technical Support team is trained to provide the highest service level as needed to help customers with system installation, daily operation, maintenance, troubleshoot a problem and when needed travel to the site to resolve a problem. Visiplex regular service hours are 9:00 AM - 5:00 PM Central Time and can be reached by calling (847) 918-0402 or email support@timesyncpro.com.

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2. Architects & Engineers Product Specifier
Visiplex has designed the TimeSync Specifier document to assist architects and engineers to successfully integrate the system into your construction plans. This document is provided in editable format so you can customize the system to meet your project requirements. In the Download Area, you can find immediate access to accurate, up-to-date Product Specifications and Data Sheets. Please call or email our Sales department with any questions if needed.
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3. Product Manuals and Data Sheets
In the Download Area, you can find immediate access to accurate, up-to-date Product Manuals, Product Specifications, Data Sheets, White Papers and other helpful information. Please call or email our Sales department with any questions or requests.
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4. Selecting the right transmitter size for your project
To determine the size of transmitter that will provide sufficient RF coverage to your project, you will need first to verify a few factors such as:
Facility Size - The total number of buildings and floors that needs to be covered.
Antenna positioning - Locate a central and the most elevated installation point for better coverage.
Construction materials - The more steel in the construction the more power you will need.
Shielded areas - Special areas (X-Ray rooms) will need more power or special handling.
For example; an average grade school will need 2-8 watts of transmitter power, average high school 8-10 watts, hospital 25-40 watts, large medical centers 40-100 Watts and large universities 100-350 watts. To get more help with choosing the right transmitter to match your project needs, please call our sales representatives.

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